In today’s world, being able to monitor your CCTV cameras directly from your smartphone is one of the biggest advantages of modern security systems. It allows you to check your home, office, or shop anytime, anywhere. But sometimes users face an issue where the CCTV feed is not showing up on their mobile device. This naturally makes them ask: Why CCTV camera is not working in mobile? Let’s explore the most common reasons behind this problem and how to fix them.
1. Internet Connection Issues
One of the most frequent causes is a weak or unstable internet connection. CCTV cameras that are connected to DVR/NVR systems often require strong internet to send video to your phone app.
- For Wi-Fi cameras: Make sure the camera is within range of the router.
- For DVR/NVR systems: Ensure the router is connected properly and the internet package has enough upload speed.
- On your phone: Check mobile data or Wi-Fi speed before assuming the issue is with the camera.
2. Incorrect App Settings
Most CCTV systems Installation come with their own mobile apps such as Hik-Connect, iVMS, or XMeye. If the app is not configured correctly, the video feed won’t appear.
- Double-check that the device ID, IP address, or QR code was added properly.
- Ensure that you are logged into the app with the correct account.
- Update the app if a newer version is available, as older versions may stop working.
3. Port Forwarding or Network Configuration
For remote access outside your local Wi-Fi, the router must be set up with proper port forwarding or P2P configuration. If this is missing or incorrectly done, the CCTV feed won’t show on your mobile. Many people struggle with this step because it’s a bit technical. In such cases, professional assistance is often the best solution.
4. Outdated Firmware or Device Software
Sometimes the camera itself or the DVR/NVR requires a firmware update. Without it, compatibility issues may arise with the mobile app. Manufacturers regularly release updates to fix bugs and improve stability, so always check if updates are available.
5. Power Supply or Hardware Problems
If your CCTV system has a faulty power adapter, damaged cables, or loose connections, the feed will not reach your phone. A quick inspection of the physical setup often reveals these problems.
6. Permissions on Mobile Phone
Many users forget that mobile apps need permission to access the internet, storage, and notifications. If you recently updated your phone or app, check the permission settings. Blocking background data or app activity may prevent the live feed from working.
Quick Fix Checklist
Here’s a quick way to troubleshoot:
- Check Wi-Fi or mobile data speed.
- Restart both the DVR/NVR and router.
- Update the CCTV app and firmware.
- Verify user ID and password in the app.
- Inspect cables and power supply.
- Recheck network settings or ask an expert for configuration.
Final Thoughts
So, why CCTV camera is not working in mobile? The reasons usually come down to internet issues, incorrect app setup, outdated software, or hardware faults. By carefully checking each of these, most problems can be solved without much hassle.